Refunds and Exchanges
We pride ourselves on outstanding quality in workmanship, and wewant you to enjoy your purchases, but it for any reason you are unhappy with your products, please use the following returns processes.
Bedding and Decor
Because all of our bedding and decor is custom-made, we can only accept returns if the product is either not made to the specifications indicated on your order confirmation, or due to poor workmanship.
Should this be the case, please email us at [email protected] with your order number and a description of the problem, and we will arrange to have the product collected, and a replacement supplied as quickly as possible.
No refunds will be issued on orders due to delayed delivery.
Once fabric has been cut, no returns or refunds can be granted unless the fabric is flawed or not as specified on your order confirmation.
Should this be the case please email us at [email protected] and we will exchange the item as quickly as possible.
All returns are subject to the following conditions:
ALL returns are subject to pre-approval on a case-by-case basis.
Products must be in their original condition, unassembled, unused and returned in their ORIGINAL PACKAGING.
Products that have been Made To Order cannot be returned. (non-stock items).
Custom designs or specific colour choices cannot be returned.
Flat pack items can only be returned if they have not been assembled or removed from the original packaging.
You will be liable for the full transport costs (round trip – outgoing and incoming) which will be deducted from your refund. Please note that this may differ from your original invoice if we offer free shipping on some sales and sometimes subsidise, discount or absorb additional costs.
Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name on the waybill.
Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via e-mail or fax. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging if it came in un-labeled boxes.
Replacements can only be made once we have determined that there was a manufacturer defect or damage caused during transit. Items that are received with shipping damage will be replaced with the same or similar item at no charge, subject to stock availability.
If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw.
We reserve the right to delay refunding payment for returned goods until they are safely back with us or evidence of return is provided and has been checked into our warehouse.
Any items should be returned within 14 days of delivery.
Refunds will be processed within 14 workingdays from receipt of item by us and evidence of the return is provided.
We will process the refund directly into your bank account. If you would like to check on the progress of your refund please email [email protected]
Please read our Terms & Conditions for more information on our exchange policy.
While every effort is made to represent color accurately, every monitor is different and we cannot guarantee the colors you see match the colors of actual fabric.