Customer Service

Got a Question?

While its always nice to talk to a person, its not always convenient for you, so here you will find answers to the most common enquiries we receive.

If you can’t find the answer here please feel free to get in touch by calling 031 561-1162 or emailing info@studiocollection.co.za

Our office hours are below, but if it’s outside of these just email us and we will get back to you as soon as we can:

Monday to Thursday 8:30am to 4:30pm 
Friday 8:30am to 3:30pm


Shopping and Service

 

 

 

 

 

 

 

 

 

 

 

 

 

If you cannot find the answer you are looking for here, please let us know and we will get right back to you.

What is your question related to?






 

Can you make bedding for all cot sizes?
Because we custom-make all of our bedding, we can make each item to perfectly fit your size cot or cradle.
You just need to specify the cot mattress size when you place your order, and we will confirm this when we email you your order confirmation.

 

How do I place an order?
If you would like to order fabric you can do so using our handy online Fabric Order Form
To order our custom-made bedding and decor, you can download our Linen Order Form
Once we receive your online order, we will email you an order confirmation for your to approve before making your payment by EFT.

 

Do you have a showroom I can visit?
Our head office is located in the heart of Umhlanga Village.
If you live within travelling distance and would like to see an item before you buy, we are very happy to arrange a showroom visit. We want to make sure that someone is always available to assist you, so please call us and let us know you will be popping in :)
To make an appointment please contact us at 031 561-1162, or via email to info@studiocollection.co.za and we will arrange a convenient time to meet with you.
 
We can be found at:
Suite 109, First Floor Granada Square
Chartwell Drive
Umhlanga Rocks

Do you have a catalogue?
All of our products are available to view on our website, but please feel free to email us for more info or pics on any products.

How much will delivery cost?
Please see our Delivery/Shipping page for full details.
We do ship internationally - Should you decide to place an order for delivery outside of SA we can send you an invoice for payment via Paypal. Please note that all overseas deliveries may be subject to local import duties and may be affected by Customs and Excise delays, any charges will be payable locally by the receiver.

What forms of payment are accepted?
We accept EFT payments and SnapScan payments. Should you wish to pay with a credit card, we can email you invoice for payment via Paypal (please note however payment will be in USD, at the current ZAR exchange rate)
Should you wish to purchase instore, you may do so vis SnapScan, Credit Card or Cash.

Will I receive an order confirmation?
Your order will be captured on our system and an email will be sent to you to confirm the details of your order.
An email will also be sent to confirm once your order has been despatched.

How long will my order take to arrive?
The lead time on fabric orders is 3 weeks, and custom-made bedding/decor orders lead time is +-6 weeks. 
If for any reason there is a delay, we will contact you to notify you, and dispatch as soon as possible.

Can I track my order?
You are welcome to email us at orders@studiocollection.co.za to follow up on the progress of your order. You will however receive an email confirming the estimated completion/dispatch date for your order.
Here is more info on Tracking Your Order

How do I change an order?
You may change or amend an order for custom-made bedding within 10 days of receiving your order confirmation, thereafter a 25% handling fee will be charged on the order value.
Once fabric orders are cut, no changes can be made.
Please also see our Refunds and Exchanges info.

What if my order is wrong when I receive it?
Mistakes can happen, and if an item is not made according to your order confirmation, or an incorrect fabric has been received, we will collect the product and exchange it as quickly as possible at no additional cost to you.

How do I wash my bedding?
All bedding items come with a washing instruction label, but a good guide is to wash all bedding in no hotter then 30 degrees celsius as Cotton can shrink if washed in a hot cycle, and to rather line dry than tumble dry.
You can get more information on our Care Instructions page.

 

Sign up for news and offers

Follow Us

  i While every effort is made to represent color accurately, every monitor is different and we cannot guarantee the colors you see match the colors of actual fabric.