Customer Service

Terms and Conditions

Our Terms and Conditions are designed to make your shopping experience as simple, enjoyable and secure as possible.

We hope they answer any questions you may have, but if not please contact us by email at info@studiocollection.co.za, or call us on 031 561-1162 between 8:00am-4:30pm Monday – Thursday or 8:00am–3:30pm on Friday before placing your order.

These terms and conditions apply to all products purchased on this website or through our Franchise Stores, and to the use of this website. By accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. From time to time we may need to amend our Terms and Conditions so please check before making a new purchase.

How To Order

Placing an order with us is easy. Make us of our easy to use Linen Order Form for ordering bedding, curtains and decor; or use our online Fabric Order Form to place an order for any of our fabric designs.
Once an order is placed we will email you an order confirmation PRIOR to payment in order for you to check that your order is correct.

If there are any problems with your order we will email you, or call you directly, so it is important to include an email address and contact telephone number.
For any questions about an order please do not hesitate to email us at orders@studiocollection.co.za or telephone us on 031 561-1162

Order Lead Times

The lead time on Fabric Orders is 3 weeks (excluding any unexpected shipping or customs delays).
The lead time on Bespoke Bedding and Curtains is 6 - 8 weeks (may be sooner, depending on our production schedule).
The lead time on Décor Accessories is 3 - 4weeks.

Forms Of Payment /Payment Terms

We only accept payment via EFT on acceptance of your emailed Order Confirmation.
Orders placed in-store can be paid for via Zapper or Cash.
A Quotation is valid for 5 business days, after which it will be cancelled if payment has not been made.

Shipping And Delivery

Please refer to your detailed shipping and delivery information

Undelivered Items

If you provide us with an incorrect delivery address and your goods are signed for by another party, Studio Collection cannot be held responsible for any loss/theft incurred as a result of this error. Studio Collection can also not be held responsible for any non-delivery or delays in shipping or courier due to external postal or courier strikes, or delays.

Returns

Please refer to our details Returns and Exchanges information

Product Guarantee

If for any reason you are not entirely satisfied with your purchase due to poor workmanship or quality, you may return it within 7 days and we will replace it with another right away.
Please refer to our Quality and Guarantee information page

Cancellation

Any order for fabric or bedding may be cancelled prior to payment. Once payment has been received for an order, cancellation of that order will be liable for a 20% handling/admin fee.
Bespoke or customized orders are exempt from our cancellation policy.

Privacy


We value our customers and respect your privacy. We recognise that privacy of personal information is important to individuals, and that’s why we minimise the collection of personal information for our business purposes and ensure the accuracy and security of such information. We are committed to protecting your privacy. Because of the nature of our business, it is necessary for us to obtain personal information about you from time to time. We will however not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business. The type of information we collect about you depends on how you use this website. For example, if you decide to sign up to receive further product or request a brochure, we will collect your name, address, e-mail address, contact phone number(s) and give you the option to provide further details to allows us to tailor the information to suit your needs better. We will only collect the information that you enter onto an online order form and submit your request. In other words, if you do not submit your request, any information that you had entered is automatically deleted. It is important for us that all our customers have confidence that we handle information responsibly and it is our policy to do this. Studio Collection may make changes to this privacy policy from time to time for any reason. We will publish our changes on our website at www.studiocollection.co.za If you have a complaint about the way in which your personal information is being handled by us, please do not hesitate to email info@studiocollection.co.za We may provide third party links to other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage that you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.


Conformity

Every care is taken to try and ensure that the price of your product is that applicable at the time of purchase. Prices are inclusive of VAT at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last.
From time to time an error in prices may occur on our website or on our Price Lists. If any price appears to be incorrect please telephone us on 031 561-1162 or e-mail us at info@studiocollection.co.za to check it. We cannot honour any price which is obviously incorrect even if we have in error confirmed your order on the basis of the incorrect price.

Images And Descriptions

We have taken reasonable precautions to try to ensure that information quoted on the Website is correct and that all products have been fairly described. We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, from time to time as part of our continual improvement policy specifications may be subject to change.

Specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. We reserve the right to amend specifications without prior notice, however please be assured any amendments will only benefit you and ensure you receive a better quality product.
All measurements are approximate and intended as a guide only.
Images are for illustrative purposes only. The colour reproduction is a close representation; we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. As such the colour image may not be an exact representation of the product when it arrives.
As images are for illustrative purposes only, the images may not be exactly as the current actual product so if you have specific concerns or requirements and would like further information regarding the specification, please email info@studiocollection.co.za and we will be happy to assist you further.

Contact Us

If you have any questions, complaints or require feedback regarding our privacy policy, please contact:

Studio Collection
Suite 109 Granada Square
Chartwell Drive
Umhlanga Rocks
KZN

Tel: 031 561-1162 
Email: info@studiocollection.co.za

Studio Collection PTY Limited. Company Registration Number 2014/245277/07

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  i While every effort is made to represent color accurately, every monitor is different and we cannot guarantee the colors you see match the colors of actual fabric.