Customer Service

 

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What type of order is it?





Delivery / Shipping

We have a large library of imported fabrics on offer, from beautiful designer prints, to fresh new local designs, and a range of complimenting Solid colours to match.

Please allow 3 weeks for shipping on fabrics. (Special Imports 3-4 weeks)

Our nursery and kids Bedding is custom-made and as each item is individually hand crafted to our client's specifications. Bedding orders generally ship within +- 6 weeks.

We ship nationally and internationally!


Local Shipping Costs


SAPO (SA only)

(Counter to Counter: 2-7 days)

Orders under R1000  ........................ R65

Orders R1000 - R2000 .................... R150

Orders over R2000 ...........................R250

Speed Services (under 2kg) ............R85 

(all posted parcels will include insurance)

(Speed Services is overnight counter to counter only)

*Delays due to postal strikes are not in our control*

Courier (SA only) - NOT Furniture

(Door to Door: 1-3 days)

Orders R500 - R1000 ........................R180

Orders R1000 - R3000 ..................... R280

Orders R3000 - R5000 .....................R390

Orders over R5000 .......................... R550

(a surcharge will be charged on outlying areas)

(Note: These are estimated courier charges and costs may differ for multiple packages. Courier costs are calculated once orders have been packaged)

All Deliveries

Whilst the majority of our parcels will be delivered on time, there are certain times when deliveries may be affected by postal delays or routine customs inspections on incoming fabric shipments. We are sure this will only affect a small number or deliveries, but if some are affected by delays we are sorry for this and would like to reassure you that we will do all that we can to get your order to you as soon as possible.

Regular Load Shedding also plays a major part in certain bedding orders being dispatched within the prescribed 6 week period. 
Should such delays occur, we will be in touch and will keep you updated on the status of your ordervia email.

We now ship internationally!


We are happy to quote a price for delivery outside of South Africa, simply contact us at customerservice@studiocollection.co.za with your requirements and full delivery address and we will get back to you. Please allow a few days for a response, we will reply as quickly as possible but we are reliant on outside companies confirming prices, so the process can take a little longer. Please note that all overseas deliveries may be subject to local import duties, and may be affected by Customs and Excise delays. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Studio Collection cannot be held liable for any local import duties and taxes imposed.  

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. Studio Collection will not be liable for any breach by you of any such laws.

Contact Us

If you have a query about a delivery or what to check something before you order please contact us on 031 561-1162 or email orders@studiocollection.co.za

 

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  i While every effort is made to represent color accurately, every monitor is different and we cannot guarantee the colors you see match the colors of actual fabric.